Back to Basics - Low Cost, High Efficiency

(www.tmcnet.com)

This webinar will help you understand how your company can improve customer loyalty and increase wallet share with
multi-channel enabled customer service. Learn the advantages of providing a comprehensive customer focus to help you
retain and grow more profitable customers.

What attendees will learn:

As a result of this webinar you will understand more about the benefits of voice-enabled customer service:

* Supporting customers with an integrated CRM 360 view
* Automating communications with customers to promote loyalty
* Case management workflow and knowledge management
* Leveraging account and contact management functionality to build relationships
* Communicating with customers across all methods of communication, such as, voice, web and email
* Adding a personal touch with voice enabled systems
* Managing customer service activities from problem capture through to resolution
* Cross-sell / Up-sell additional products and services for an extra revenue stream
* Managing the customer service business with powerful dashboards and analysis