Three Part Webinar Series: on Strategic Planning for Contact Centers

(www.tmcnet.com)

Contact center strategic planning- the art and science of forecasting, staff planning, what-if analysis, budget planning, and variance analysis- has never been as important to the enterprise as it is in this business cycle.

Ric Kosiba, Bay Bridge Decision Technologies' co-founder and president, will present a three part webinar series exploring the "three legged stool", people, technologies and processes necessary to ensure your organization is positioned to make the best strategic decisions for your contact center network. Great performance starts with a great plan.