Robbery Preparedness

(www.bankwebinars.com)

Customers demand exceptional service, you want to deliver it. Yet there are some who want to exploit it. The frontline staff has to balance all of these demands and perils on a daily basis. This program will provide innovative ways for the front line staff to engage in customer service practices that delight customers, but deter bank robbers. The core of the program will focus on policies and practices that all staff members can include in their daily routine that will enhance the safety and security issues at your financial institution.

This webinar will also cover SAFECATCH, which is a two pronged bank robbery suppression program which creates an environment that empowers bank employees to make a difference. "Safe" strategies allow employees to prevent robberies by removing trigger points that permit an individual to move from "customer" to "robber". "Catch" changes the way employees respond after a robbery.