Top-Shelf Customer Service: The 8 Steps to Customer Care

(www.regonline.com)

We all love great customer service. This Inland Webinar asks, do you ever evaluate the customer service you deliver—and that your newspaper in general delivers? Do you have a way to survey your advertisers and readers at least once each year? How would each employee and your newspaper rate if you did a customer service survey? What could you do to ensure that everyone in the organization uses good customer service skills?